Returns

How do I return something?

Please email sales@simplysoaps.com with your name and the reason for return and we will provide you with the details you need. Items must be returned undamaged, and unused, in the original packaging, within 15 days of order.

 

What happens if I have a damaged order?

Please contact us immediately and we will happily replace the damaged items. Please notify us within 3 days of delivery. Please be aware that we may ask you to return the goods or request photographic evidence of the damage.